Privacy Policy

MACRO Academy Pte. Ltd. (“MACRO Academy”, “we”, “us”, or “our”) is committed to protecting the personal data of our students, parents, and users in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you engage with our tuition services, university admissions counselling, website, and related platforms.

1. Personal Data We Collect

We may collect, use, and process the following categories of personal data:

• Identification and contact details: name, email address, phone number, residential address

• Student information: academic records, examination results, school details, university applications, counselling notes

• Parent/guardian information (where applicable)

• Payment and billing information

• Technical data: IP address, browser type, device information, cookies, and usage data

• Communications: messages, emails, WhatsApp correspondence, and call records

For students under 18 years of age, personal data is collected with the knowledge and consent of a parent or legal guardian.

2. Purpose of Collection, Use, and Disclosure

We collect and use personal data for purposes including but not limited to:

• Delivering tuition, academic support, and admissions counselling services

• Managing enrolments, class scheduling, and student progress

• Processing payments and maintaining financial records

• Communicating with students and parents regarding services, updates, or administrative matters

• Providing marketing communications, where consent has been given

• Conducting analytics to improve our services and website performance

• Complying with legal, regulatory, and contractual obligations

We do not use personal data for purposes beyond those reasonably related to our services without obtaining further consent, unless permitted or required by law.

3. Disclosure of Personal Data

We may disclose personal data to third parties where necessary for the purposes stated above, including:

• Service providers such as Google Analytics, WhatsApp/WATI, payment processors, and IT service providers

• Business partners involved in programme delivery or admissions support

• Professional advisers (e.g. accountants, legal advisers)

• Regulatory or governmental authorities, where required by law

All third parties are required to handle personal data in a manner consistent with the PDPA.

4. Overseas Transfers of Personal Data

Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA, including through contractual safeguards or reliance on reputable service providers.

5. Cookies and Analytics

Our website uses cookies and analytics tools to:

• Understand user behaviour and site usage

• Improve website functionality and user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Protection of Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

7. Retention of Personal Data

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When no longer required, data will be securely deleted or anonymised.

8. Access and Correction Requests

You may request access to or correction of your personal data by contacting us. Requests will be handled in accordance with the PDPA, and we may charge a reasonable administrative fee where permitted.

9. Withdrawal of Consent

You may withdraw consent for the collection, use, or disclosure of your personal data at any time by providing reasonable notice. Please note that withdrawal of consent may affect our ability to provide certain services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.